Audience: Neo1 Users


Purpose

In this article you will learn how to add your Neo1 virtual Card to your mobile wallet, ready for in-person transactions on the move.



Overview

Steps to load your virtual Card in Neo1


Step 1: Adding Your Virtual Card to a Mobile Wallet 

  • To use your virtual Card for in-person payments via a mobile wallet (e.g., Apple Pay, Google Pay, Samsung Pay -- please note certain wallet systems may not be supported): 

  • Open your mobile wallet app
  • Select "Add Card" or a similar option
  • Enter the virtual Card details or scan the Card if prompted. You can access your card details in Neo1 by following this guide: Viewing your virtual Card in Neo1 

 

Step 2: Making an In-Person Payment 

  • Once your virtual Card is added to the mobile wallet, you can use it to make payments at physical stores equipped with NFC (Near Field Communication) payment terminals. 
  • Simply hold your smartphone near the payment terminal (usually within a couple of inches) and authenticate the payment using your device's security method (e.g., fingerprint, PIN, facial recognition). 

 

Step 3: Transaction Confirmation 

  • After making the payment, you will receive a notification on your mobile device, confirming the transaction. 
  • For added security, check your virtual Card transaction history on the Neo1 platform to verify the payment. 

 

Important: Your virtual Card can only be added to a mobile wallet once on the same device. If you delete this Card from your wallet, it will not be able to be re-added later. This does not apply when changing mobile device. 


Video: Connecting your virtual Card in Apple Wallet



Video: Connecting your virtual Card in Google Wallet



Tip: Always ensure the security of your virtual Card details. 

If you encounter any issues or have questions about using virtual Cards for 
payments, don't hesitate to contact our support team, [email protected], 
for assistance. 





Next Steps: Learn how to use your virtual Card for Online Transactions