Home Topics

Topics

  1. Admin Setup Guides

    Admin guides to get you up and running, quick and easy.

    1. Setting up new users in Neo1

    2. What Roles Can be Assign to a User?

    3. How as a Delegate - Into Another User Profile

    4. Travel Host Role - Allowing users to create guests

    5. Managing User Profiles

    6. Invite/Re-invite Users

    7. Travel Setup Basics: Load Users & Update Traveler Profiles

    8. How To Add a Company Level Payment Method (for Travel)

    9. How To Add a Company Level Loyalty Program (Air/Car)

    10. Understanding and Managing Email Notifications (Travel)

    11. About Amex GBT Travel

    12. Managing Travel Policy

    13. Purchase, Justify, Approve : 3 steps to managing employee spend

    14. Getting started...

    15. Manual Integration

    16. Creating Fields

    17. Segment Dependencies

    18. Default automation rules

    19. Segment Code Owners

    20. Mapping Expense Types

    21. Setting Mileage Rates

    22. Setting Tax Codes (rates)

    23. Connect Corporate Card

    24. Creating and managing spend policies

    25. Authorize users to create cash expenses

    26. Map Connected Cards to Users

    27. End-to-End Test for Spend Management

    28. Team Training for Spend Management

    29. Getting Started with Amazon Business in Neo1: Link Neo1 to your Amazon Business account

    30. How does Neo1 help me manage budgets for employee spend?

    31. Connecting Neo1 to Xero Accounting

    32. Connecting Neo1 to Sage Accounting Online

    33. Connecting Neo1 to Quickbooks

    34. How to Register a Company on Neo1 (2 Stages)

    35. How to request a password re-set

    36. Integrations (Into Neo1)

    37. 8-Minute System Demo - Neo1

    38. Company Settings Overview

    39. How to log as another user

    40. Onboarding Overview

    41. Watch a pre-recorded onboarding call

  2. Mobile Apps

    Mobilize Spend Management and Travel On-the-Go

    1. Download and setup the Amex GBT Mobile App (for Travel only)

    2. How to book travel with the Amex GBT Mobile App

    3. Video - Mobile Receipt Capture & Creating a New Expense line

    4. Neo1 Mobile App - Receipt Capture for Spend Management

  3. Budgets

    Unlock Financial Fitness: Mastering the Importance of Budgets

    1. Understanding Budgets

    2. Creating a Budget

    3. Tagging Transactions and Tracking Budget Spend

    4. Budgets : For Admins and Supervisors

    5. Budget Reporting

  4. Travel - Book & Manage

    Setup your travel profile, book and manage trips

    1. Amex GBT Travel Counsellor (Phone/Mobile/Chat Support)

    2. WhatsApp Support for Travel (US only)

    3. Where to find ticket/fare conditions online

    4. Update Your Personal Profile

    5. Update a User Profile (as an Admin)

    6. Adding a Delegate to Your Profile

    7. Individual payment card(s) for travel

    8. Shared (centralized) payment card(s) for travel

    9. How to Book a Flight

    10. How to Book a Hotel

    11. How to Book a Car Rental

    12. How to Book a Train

    13. How to place a hold on a trip

    14. How to Add a Hotel or Car Rental to a Flight booking

    15. Webinar - How to Seamlessly Book Travel with Neo1!

    16. UK Rail - Trainline Bookings (UK only)

    17. NDC Fares in Neo1

    18. Assigning the Arranger Role

    19. How to Book Travel (Arrange) for Others

    20. Create and Book Travel for a Guest

    21. How to Duplicate a Trip Itinerary (for Another Traveler)

    22. Can Group or multiple passengers be added to a single trip record?

    23. How to Share a Trip

    24. How to Modify or Cancel a Trip

    25. How to Add a Hotel, Car or Train to a Trip

    26. How to Change Fare/Class (Airfare)

    27. Locate a Draft or Booked Trip (User)

    28. View All Company Trips (Admin or Arranger)

    29. Access Travel Invoices (receipts) (US only)

    30. US - Paying for Travel & Locating Invoices/Receipts

    31. UK - Paying for Travel & Locating Invoices/Receipts

    32. Travel Policy and Pre-Trip Approval

    33. How to Approve Travel (as a Supervisor)

    34. How to use Airline Credits

    35. Sync Trip Details: Find Airline Reference in Neo1

  5. Reporting

    For Admins & Users: learn how to reports and access data for Travel and Spend management

    1. Spend Reporting Dashboard

    2. Predefined Spend Reports

    3. Spend Report Builder

    4. Multi Company Reporting

    5. Travel Reports

    6. Travel Reports (including Tag/Purpose)

  6. Expense - Submit & Manage

    Submit Out-of-Pocket or Credit Card Transactions

    1. Spend Management for End Users

    2. Manager/ Supervisor Role - Spend Management

    3. Finance Role - Spend Management

    4. Working with Account Delegations

    5. Neo1 Homepage Dashboard

    6. What is the Expense Timeline?

    7. VIDEO_Create and Approve Expense Lines

    8. How to Update a User's Personal Profile

    9. Submit company card transactions (from daily file feed)

    10. Manually create out of pocket or company card transactions

    11. How to approve an expense line (transaction)

    12. Reporting Basics (Spend Management Only)

    13. How to Claim Mileage

    14. Reconciliation: Running Extracts from Neo1

    15. How to create and group transactions

    16. Where can I find extract files?

    17. How do I manage accruals?

  7. Virtual Cards

    Issue virtual Cards, drive efficiency and improve real-time visibility with budget integration and enhanced controls

    1. What are virtual Cards?

    2. Virtual Card Common Use Cases

    3. How do virtual Cards work in Neo1? (End-to-end overview)

    4. Why use virtual Cards in my business?

    5. How to connect Business Cards (and issue virtual Cards)

    6. Approving Budgets to fund virtual Cards

    7. Managing virtual Cards as an Admin

    8. Preparing for your virtual Card to be issued

    9. Viewing your virtual Card in Neo1

    10. Requesting a budget to fund your virtual Card in Neo1

    11. Adding your virtual Card to your mobile wallet (iOS and Android)

    12. Using your virtual Card to book travel with AmexGBT

    13. Using your virtual Card to make purchases online

    14. Modifying a budget for virtual Card funding as an Admin for another user

    15. Understanding virtual Card Status

    16. Getting Help for virtual Cards

  8. Amazon Business

    User Guides: How to purchase from Amazon Business

    1. How to buy on Amazon Business through Neo1

    2. Managing Addresses in Amazon Business

    3. Maximise VAT reclaim with Amazon Business

    4. How to define a delivery address when Purchasing on Amazon Business

  9. Platform Information & Releases

    The latest platform information and release notes

    1. System Updates

    2. November 2023 - Enhancements, Updates and Changes

    3. Release Notes - January 2024

    4. Release notes - End of January 2024 - Neo1 design change

    5. Release notes - February 2024

    6. Release Notes - March 2024

  10. Neo1 Academy

    Neo1 Mastery: All-in-One Spend Management. Dive into Travel, Expenses, Budgets, Virtual Cards, Amazon Business, and more for comprehensive success.

    1. Welcome Email Template (US)

    2. Welcome Email Template (UK)