Audience: Define who this article targets -- Neo1 Admins? Neo1 Users? 


This guide provides instructions on how to request a password re-set. 

There are two ways to request a password re-set:

  • Option 1: Contact your System Administrator, request they trigger a password re-set email on your behalf (although, its easier to request this yourself)
  • Option 2: Select 'forgot my password' from Neo1 login page (easiest method)

Once a password re-set request has been generated, an email will be sent to you with a link to reset your password.  Click on the link and follow the instructions to re-set your password.

Tip!  Use Google Chrome when accessing Neo1