Audience: Users


Purpose

To be assisted by an expert travel counsellor and to make an offline booking, complex trip booking (multiple city/stops/different return legs) and for support when on trip please call our dedicated GBT Travel Counsellors. They are available 24x7.



Overview


Agent assisted booking for US customers

Assistance for modifying a trip, cancelling a trip or make a new booking


Phone number: +1-669-272-1301 

  • press option 2 to modify or cancel an existing online booking, 
  • press option 3 to make a new booking or for other travel assistance


Whatsapp message: +1-646-553-1753 

  • Send a Whatsapp message to the team and an agent will respond


Live chat: If you have downloaded the Amex GBT mobile app, you will be able to start a live chat with the Amex GBT travel team.



Agent assisted bookings for UK customers 

Assistance for modifying a trip, cancelling a trip or make a new booking


Phone number: +44-(0)20 3788 4019 

  • press option 2 to modify or cancel an existing online booking, 
  • press option 3 to make a new booking or for other travel assistance


Email address: Gb.travel@amexgbt.com 


Live chat: If you have downloaded the Amex GBT mobile app, you will be able to start a live chat with the Amex GBT travel team.


WhatsApp traveler support (US Only)

To chat with a GBT Travel Counselor via WhatsApp, you need to have WhatsApp Messenger installed on your phone. 


Simply add the Amex GBT phone number to your WhatsApp: +1 (646) 553-1753 

You can then start messaging and a travel counselor will respond.


Access to WhatsApp is included in the basic GBT offering and therefore free of charge. 


Note that only messaging is possible, WhatsApp Business does not allow the call option. 


Online support or navigational questions 

For any online support or navigational questions using the platform (available Monday to Friday)


Email: help@neo1.com