Audience: All Users


Purpose

In this article, we will cover how to modify or cancel a trip. There are two routes for changing or modifying a trip, dependent on the type of travel and when the trip was booked and if it has already been ticketed.



Overview



Air / Rail / Car Changes before ticketing (straight after booking) & All Hotels

Option 1 - Trips booked more than 24 hours ago


Step 1: Click on 'Travel'


Step 2: Hover with your mouse over the end of the line of the trip you want to view. Click on the arrow symbol that appears. This will take you to the trip in the booking tool where you can view the trip and make modifications.



Tip: The list of trips won't include trips made in the past 24 hours. Please see the second option to view trips booked in the past 24 hours.



Graphical user interface, application Description automatically generated

 

     

    Step 3: When you are on the page with the itinerary then click on Actions


Step 4: Click on Modify flights or Cancel flights or click option in right-hand navigation bar





Option 2 - Trips booked within 24 hours


Step 1 - Click on Travel

Step 2 - Click on Book trip



Step 3 - Click on Home

Step 4 - Click on Trip list


Step 5 - Click on the trip name. This will take you to the trip where you can modify or cancel the trip



Step 6 - When you are on the page with the itinerary, click Actions


Step 7 - Click on Modify flights or Cancel flights or click option in right-hand navigation bar 



Air / Rail / Car Changes after ticketing.

If you have already received your itinerary, it may be too late to make online changes, as the supplier may have 'ticketed' your booking. You can try the steps above, but it may not be possible to modify or cancel an itinerary.

 

For modifications and cancellations in this scenario, please call the American Express GBT offline travel team. Our team of Travel experts are here to assist.

 

24/7 Travel team phone number

US: +1-669-272-1301, press option 2

UK: +44 (0)20 3788 4019, press option 2