Neo is a fully featured travel solution able to handle complex and advanced travel requirements. Content is provided for
- All commercially available airlines including the GBT Preferred Extras program, offering negotiated rates across numerous routes and airlines. Also book lowcost carriers such as Southwest and Spirit
- Hotels (including GBT Preferred Extras discounts, Booking.com, Expedia hotel content)
- Bookable US Rail via Amtrak and UK rail via The Trainline Business.
- Ground transport and shuttles globally
The vast majority of trips can be booked quickly using 3 principles, search, select and book.
How to Book a Flight
Step 1: Log in to Neo1 and click the Travel tab (left-menu)
Step 3: Choose your Travel Type (Flight) and search parameters (start, destination, dates).
3a. You can expand More Search Options to search for a particular cabin class, direct only results and flexibility options.
3b. When searching for timings, we suggest that you choose Flexible Travel Time and then sort by departure/arrival time (as desired) on the next screen.
Step 4: Once you have completed your parameters, click Search
4b. Click on Select, and if you have selected a round trip, you will be presented with the available return flight options based on the ticket chosen (for example, compatible alliance return flights will be shown).
Step 5: Select your cabin class and seat (if applicable)
Step 6: Here you can Check Fare Details to understand flexibility and penalties for changes and modification, or Change Fare/Class to search for additional fares and cabin classes. You can return back to the flight search to change your selection by clicking Change Transport. You can also add additional travel segments like hotel or car.
6a. Once you have completed your itinerary, you can click on the green Book button to complete a checkout of all travel segments in one action. You will be shown a series of screens which will depend on the travel segments you have included, displaying the cancellation policy for each to ensure you have accepted the terms of sale.
Step 7: After you accept all the supplier terms and policies, click on Book to finalize your booking request. You will receive an itinerary for all segments within 30 minutes of booking directly from American Express Global Business Travel, and an invoice for any air segments within 48 hours. This itinerary will include a number to call for any on-trip support or changes/modifications to online booked trips.