First, ensure your travel profile is up to date - How to review and edit your travel profile

Neo is a fully featured travel solution able to handle complex and advanced travel requirements. Content is provided for 

  • All commercially available airlines including the GBT Preferred Extras program, offering negotiated rates across numerous routes and airlines. Also book lowcost carriers such as Southwest, Spirit and Fro

  • Hotels (including GBT Preferred Extras discounts,, Expedia hotel content)

  • Bookable US Rail via Amtrak and UK rail via The Trainline Business.

  • Ground transport and shuttles globally


The vast majority of trips can be booked quickly using 3 principles, search, select and book.

Step 1 - To begin a new trip booking from Neo1, start by logging into Neo1, select the Travel tab (left-menu)

Step 2 - click Book a Trip. This will take you to the Neo online booking tool. 

Step 3 - Choose your Travel Type (Hotel) and search parameters (Location or Hotel name and the check-in and check-out date)

Step 4 – Select a hotel. (Under the rate you can see what type of rate this is)

Hotel results will be shown as cards on the left side of the screen, and a map of results on the right.

You can search by scrolling on the list of properties, or by moving the map. A map search will allow you to zoom into any area and research properties by clicking on Search Here.

On the top of the page you can use different filters. (Stars, specific Hotel Name, Hotel Chain and Amenities)

Once you have selected a property, the map view is replaced by the hotel information card. This includes details on the chosen rate (Neo will search multiple content sources and propose the cheapest available rate) and amenities available.

You can view all the rate details by clicking on Rate Details which will include the flexibility and cancellation policy. Click See all available rooms once you are happy to add this to your itinerary.

Step 5 – Click on See all available rooms once you are happy to add this to your itinerary or to all available rates.

Step 6 – Click on Confirm or Select on the rate you want to add to your itinerary. You can filter by ‘Compliant only’, ‘Breakfast included’ and ‘Free cancellation’ 

Step 7 -  You will be taken to the Trip Itinerary page where you can book the hotel or add another segment such as flights, car rental and/or a train segment.

Here you can check the Rate Details again. You can return to the hotel search to change your selection by clicking on Change Hotel. 


Once you have completed your itinerary, you can click on the green Book button to complete a checkout of all travel segments in one action. You will be shown a series of screens which will depend on the travel segments you have included, displaying the cancellation policy for each to ensure you have accepted the terms of sale.


Step 8 - After you accepted all the supplier terms and policies, click on Book to make the final booking. You will receive an itinerary for all segments within 30 minutes of booking directly from American Express Global Business Travel, and an invoice for any air segments within 48 hours. This itinerary will include a number to call for any on-trip support or changes/modifications to online booked trips.