Audience: All Users

FAQ WhatsApp What is WhatsApp? 

WhatsApp is the most popular messaging platform in the world. Is has 2 billion monthly active users in 180 countries.

Do I have to download anything to messages a GBT Travel Counselor via WhatsApp? 

You need to have WhatsApp Messenger installed on your phone. You can download the app in the App Store (iOS) or the Google Play Store (Android).

How do I access GBT Support on WhatsApp?

Simply add the Amex GBT phone number to your WhatsApp: +1 (646) 553-1753

Are there any charges for using GBT WhatsApp Support?

Access to WhatsApp is included in the basic GBT offering and therefore free of charge.

What is the GBT WhatsApp service number for the US?

+1 (646) 553-1753 

How can a traveler begin a messaging conversation with a GBT Travel Counselor via WhatsApp? 

Once add the phone number +1 (646) 553-1753 is added, send a message and a Travel Counselor will respond.

If the traveler choose press the “call” icon in WhatsApp, to talk to a ‘live’ travel counselor?  

No, WhatsApp Business does not allow the call option (unfortunately, it is not possible to hide the “call” icon in the app). When a traveler taps the “call” icon, the call will not be executed as per WhatsApp limitations.