Audience: Neo1 AdminsPurpose
There are multiple statuses of virtual Card which display within Neo1. This article is to list and explain the statuses in further detail.
Overview
Status labels and descriptions
Below are the statuses you may see as an Admin when viewing all Virtual Cards in Neo1
| Status | Description |
| Active | Card is ready to be used |
| Inactive | Card has been used and is now outside of valid funding window |
| Cancelled | Card has been cancelled with the Issuer and is no longer usable |
| Expired | Card valid date has lapsed |
| Locked | User has a screening query with Amex. Please contact [email protected] |
| Unsuccesful | The card authorization has failed, please retry |
| Frozen | The card is temporarily locked, and access to funds is denied |
| In Progress | The card is still being created by Amex |