Troubleshooting and Support

  1. How to modify a virtual Card budget for another user (as an Admin)

    Audience: Admins Purpose If you need to update a virtual Card budget to increase or remove the funding, or extend the funding end date, for a user...

    Wed, 29 Oct, 2025 at 10:56 AM

  2. Understanding virtual Card Status

    Audience: Admins Purpose There are multiple statuses of virtual Card which display within Amex GBT's spend platform. This article is to lis...

    Wed, 29 Oct, 2025 at 10:56 AM

  3. Getting Help for virtual Cards

    Audience: Admins, Users If you need help, we are here to support you.  For help with virtual Card enrollment, funding, using your card for s...

    Wed, 29 Oct, 2025 at 10:57 AM