Troubleshooting and Support

  1. How to modify a virtual Card budget for another user (as an Admin)

    Audience: Neo1 Admins Purpose If you need to update a virtual Card budget to increase or remove the funding, or extend the funding end date, for a...

    Mon, 25 Nov, 2024 at 7:30 PM

  2. Understanding virtual Card Status

    Audience: Neo1 Admins Purpose There are multiple statuses of virtual Card which display within Neo1. This article is to list and explain the st...

    Wed, 15 Nov, 2023 at 3:06 PM

  3. Getting Help for virtual Cards

    Audience: Neo1 Admins, Neo1 Users If you need help, we are here to support you.  For help with virtual Card enrollment, funding, using your ...

    Wed, 15 Nov, 2023 at 3:16 PM