Audience: Admins, Users



If you need help, we are here to support you.


For help with virtual Card enrollment, funding, using your card for spend or with any errors you encounter in the platform relating to virtual Cards please email us a help@neo1.com as a first point of reference. We will work with the card Issuer on any problems relating to using Cards in the platform and keep you informed.


If you suspect any fraud or see suspicious transactions on your statement, please call your card issuer using the number on the back of your card to begin an investigation as soon as possible.