Audience:  Admins


Purpose

When travel is booked on the platform, two emails are generated:

Email #1 - From the platform system - Trip itinerary and confirmation 

(sent by - wave.support@kds.com)


Email #2 - From the Amex GBT billing system - Trip invoice 

(includes PDF, sent by - donotreply@mytrips.amexgbt.com) 


Overview



See an example of both email types below: 

If your team requires changes to the email recipient settings, there are a number of options.  


Email #1

Is sent to traveler (by default), travel arranger (as applicable) and traveler supervisor (if assigned). Notification settings can be managed to accomplish the following:


Option 1: Add an additional custom recipient for all company trip confirmations 

Option 2: Send confirmations to arranger only 

Option 3: Send confirmations to traveler only 

Option 4: Send confirmations to traveler and supervisor only 



Tip: These specific changes can be requested by managing your travel policy - see this form - or by emailing help@neo1.com if your travel policy is already established.  

To route a copy of this email to a supervisor, the platform admin must manage this by going to Settings > Users and clicking the edit icon next to a user to assign a supervisor. 



Email #2

Is sent to traveler by default. Notification settings can be managed to accomplish the following:



Option 1: Add an additional custom recipient for all company trip invoices 

Option 2: Send invoices to traveler and arranger

Option 3: Send invoices to traveler, arranger and custom recipient 


Tip: These specific changes can be requested by managing your travel policy - see this form - or by emailing help@neo1.com if your travel policy is already established.