Audience: Admins
Purpose
When travel is booked on the platform, two emails are generated:
Email #1 - From the platform system - Trip itinerary and confirmation
(sent by - wave.support@kds.com)
Email #2 - From the Amex GBT billing system - Trip invoice
(includes PDF, sent by - donotreply@mytrips.amexgbt.com)
Overview
See an example of both email types below:
If your team requires changes to the email recipient settings, there are a number of options.
Email #1
Is sent to traveler (by default), travel arranger (as applicable) and traveler supervisor (if assigned). Notification settings can be managed to accomplish the following:
Option 1: Add an additional custom recipient for all company trip confirmations
Option 2: Send confirmations to arranger only
Option 3: Send confirmations to traveler only
Option 4: Send confirmations to traveler and supervisor only
Tip: These specific changes can be requested by managing your travel policy - see this form - or by emailing help@neo1.com if your travel policy is already established.
To route a copy of this email to a supervisor, the platform admin must manage this by going to Settings > Users and clicking the edit icon next to a user to assign a supervisor.
Email #2
Is sent to traveler by default. Notification settings can be managed to accomplish the following:
Option 1: Add an additional custom recipient for all company trip invoices
Option 2: Send invoices to traveler and arranger
Option 3: Send invoices to traveler, arranger and custom recipient
Tip: These specific changes can be requested by managing your travel policy - see this form - or by emailing help@neo1.com if your travel policy is already established.