Audience:  Neo1 Admins


Purpose

When travel is booked on Neo1, two emails are generated:

Email #1 - From the Neo1 system - Trip itinerary and confirmation 

(sent by - [email protected])


Email #2 - From the Amex GBT billing system - Trip invoice 

(includes PDF, sent by - [email protected]) 


Overview



See an example of both email types below: 

If your team requires changes to the email recipient settings, there are a number of options.  


Email #1 

Is sent to traveler (by default), arranger (if applicable) and supervisor (as assigned). Notification settings can be managed to accomplish the following:


Option 1: Add an additional custom recipient for all company trip confirmations 

Option 2: Send confirmations to arranger only 

Option 3: Send confirmations to traveler only 



These specific changes can be requested by managing your travel policy - see this form or emailing [email protected] if your travel policy is already established.   

If you are currently routing a copy of this email to a supervisor,
an Admin can manage this setting within Neo1 by removing the supervisor assignment from the user profile. 

(go to Settings --> Users --> Click the edit icon)




Email #2

Is sent to traveler by default. Notification settings can be managed to accomplish the following:



Option 1: Add an additional custom recipient for all company trip invoices 

Option 2: Send invoices to traveler and arranger

Option 3: Send invoices to traveler, arranger and custom recipient 


These specific changes can be requested by managing your travel policy - see this form or emailing [email protected] if your travel policy is already established.