Audience: All Neo1 Users




Overview

Neo1 Customer Success Team

For all platform related questions and assistance. Our team looks after the software. For travel related questions, please see the AmexGBT travel team contact details


help@neo1.com



AmexGBT travel team. available 24/7 - For US customers:

For help with travel arrangements, you can call or chat with a travel counselor directly on the following channels: 


Assistance for modifying a trip, cancelling a trip or make a new booking

Phone number: +1-669-272-1301 

  • press option 2 to modify or cancel an existing online booking, 
  • press option 3 to make a new booking or for other travel assistance


Whatsapp message: +1-646-553-1753 

  •  Send a Whatsapp message to the team and an agent will respond


Live chat: If you have downloaded the AmexGBT mobile app, you will be able to start a live chat with the AmexGBT travel team.




AmexGBT travel team. available 24/7 - For UK customer

For help with travel arrangements, you can call or chat with a travel counselor directly on the following channels: 


Assistance for modifying a trip, cancelling a trip or make a new booking

Phone number: +44 (0)20 3788 4019-669-272-1301 

  • press option 2 to modify or cancel an existing online booking, 
  • press option 3 to make a new booking or for other travel assistance


Live chat: If you have downloaded the AmexGBT mobile app, you will be able to start a live chat with the AmexGBT travel team.