Audience: All UsersPurpose
By adding your loyalty program directly into the platform, it syncs with the airline website or mobile app, allowing you to use the airline app for flight check-ins or trip viewing
To view your trip on the airline's website, initiate the process by adding your loyalty number and/or KTN to your platform user profile. This information will then sync to the airline website.If a sync delay occurs, you can directly add your trip to the airline website/mobile app by finding the trip booking reference in the platform.
Reminder: Trip modifications can only be made in the platform, as it is the primary booking source.
To locate the airline booking reference in the platform, follow steps below:
Overview
Where to find the airline reference
Step 1: Go to Travel to open your trip list
(if you are a Neo1 Admin or Arranger you can open the business’s trips on the top right hand-side)
Step 2: Hover your mouse over the line of the trip and click on View (eyeball icon)
Step 3: Click on the flight segment to open the itinerary details for the flight
