We're excited to share the latest enhancements to your Guest Travel and Expense platform.
This release delivers event travel policies, centralized company billing (BTA) at event creation, improved guest management, and more streamlined admin tools.
Explore the full release note below for complete details on all improvements.
Important notice
By the end of the month, we'll be moving to a new URL at app.amexgbtone.com. Make sure to update your bookmarks! Note the former URL will remain functional during the transition period.
Key enhancements
Event travel policies for Guest Travel & Expense
Event planning now comes with stronger guardrails. With event travel policies, you can define the right travel rules for each event—so every guest booking aligns with the event’s intent, not a one-size-fits-all company configuration.This helps teams scale guest travel programs with more consistency, less manual intervention, and clearer governance.
By making policy configuration part of the event setup, the platform strengthens compliance by design: display only permitted categories classes and rates, define booking windows and have different policies for different guest type. Rules are applied automatically at booking time — supporting better control without slowing down the guest experience.
To learn more on event travel policy, see our dedicated guide
Centralized company billing (BTA) at event creation
Centralized company billing (BTA) at event creation BTA is now a native payment option inside Guest T&E, alongside Lodge Card, Virtual Card, and Personal Cash.
Admins can choose BTA when it fits the event. Not every event needs it, but when it does, it's there. For organizations that already run BTA programs, this is full alignment. Event travel finally sits inside the existing payment framework — no workarounds, no manual fixes.
Eligible travel is centrally billed from booking, and transactions flow straight into the Guest T&E solution for automatic reconciliation.
Fewer reimbursements to process. Fewer card incidents. Cleaner audit trail — particularly relevant for clients in regulated industries such as HCP clients. The event drives the rules — payment included
Product updates
- Returning guests across multiple events
Role
Admins and guest travelers
Value
Support repeat invitations without rebuilding the guest journey each time.
Description
Guest Travel & Expense now supports returning guests, enabling the same guest to be invited again for a new event while maintaining continuity. This reduces re-onboarding effort, helps admins manage recurring cohorts more reliably, and creates a more consistent guest experience across events.
- BTA transactions ingestion into Amex GBT Guest Travel and expense platform
Role
Admins and Finance
Value
Improve visibility and follow-through by bringing centralized billing activity into Amex GBT Guest T&E platform.
Description
BTA transactions can now be ingested automatically into Amex GBT Guest T&E platform, helping finance and operations teams track centralized travel spend more consistently. This supports clearer oversight and downstream processing by reducing gaps between travel purchase activity and visibility.
- Custom data extracts
Role
Admins
Value
Automate extract handoffs by delivering data directly to your systems.
Description
Custom data extracts can now optionally trigger a webhook call, enabling teams to route extract data to external workflows without manual handling. Webhook delivery is designed to be non-blocking, supporting automation while keeping extract generation reliable.
- Improved disconnect experience for virtual Card funding Cards
Role
Admins
Value
Make disconnect situations easier to understand and manage with more guided handling.
Description
The disconnect experience for virtual Card funding Cards has been improved to provide clearer handling when a disconnect occurs. This helps admins identify what happened faster and take the right next step with more confidence, reducing operational friction for card program management.
- More flexible profile completion modal when admins “log as” guests
Role
Admins
Value
Support guest journeys faster without getting blocked by mandatory onboarding steps.
Description
When admins use “log as” to assist guests, profile completion modals now include a close option.
Additional improvements
- Event data (dates and details) now remain consistent when budgets are
- User authentication is now reliably enforced when starting a new
- Standardized virtual Card tiles across all users for a more consistent
- Updated event outbound/inbound default rules to -3/+3 days before the
- Allowed guest to book a new trip after a previous trip was cancelled.
- Improve transaction update and submission flows.
Our aim is to keep improving everything we do to provide a great experience to our customers; as always, any and all feedback is welcome—simply contact us at help@neo1.com.