Below, please see information regarding payment methods/option for booking Air/Rail/Hotel/Car rental in Neo1 and where you will find receipts/invoices.
Air travel is always prepaid with the card that is stored in the traveler’s profile in Neo1. AmexGBT will send the invoice by email. By default the invoice will be sent to the traveler. If you have set-up a centralized email address to receive the invoices then a copy will be send to this email address as well.
(Coming soon – Soon you will be able to download the invoices under ‘Receipts’ à Travel Receipts in Neo1)
UK Rail – Trainline Tickets –
Trainline tickets are always prepaid with the card that is stored in the traveler’s profile within Neo1. The receipt is coming directly from Trainline and is send to the traveler. The confirmation/receipt comes from email address email@example.com. Click on this link for more information about Trainline bookings.
Car Rental -
Unless you enter into an agreement with a specific rental supplier they will always need a payment method to be presented which matches the name of the traveler.
This is not specific to Neo1/AmexGBT, and is unfortunately the nature of travel. The card on file is used to guarantee the rental, but they will always need a payment card matching the rental to hand over the keys.
You can choose to sign up with a particular provider and arrange for a billing ID number which we can load into Neo1. This will allow your company to be centrally billed for the car rental. Otherwise, the employees will need to pay upon car pick-up.
Please reach out to your preferred car rental vendor(s) for more information.
In Neo there are 2 types of hotel rates.
Prepaid/Deposit Rates – A deposit or full payment for the stay will be taken at time of booking. When a prepaid rate is booked, the traveler will not be asked for payment of the room on check-in/out (they may still be asked for a card for any incidentals).
Advance Prepayment rates tend to have less flexibility (if any) but do mean the traveler does not need to show payment to the hotel. It is also worth noting the Amex GBT negotiated rates tend to be post pay (guarantee rates) as corporate travelers tend not to want prepayment rates due to the lack of flexibility or allowed cancelation.
Guarantee/Pay at the Property Rates – The payment card in the traveler’s profile in Neo1 is used to guarantee the hotel. The traveler will need to settle the bill upon check-in/out with a payment card in their own name.