Welcome to your guest travel program, aiming to facilitate travel for; recruits, contractors, and other non-employees.  


Key components of the service

To facilitate your travel, we have:

  1. Created a profile for you giving you access to the platform for online booking and access to AMEX GBT travel services if you need booking assistance via phone (change, cancelation).
  2. Assigned a payment method which will be automatically used to pay for your travel when you book online or via contacting the AMEX GBT travel services.



Step 1 - Access and update your profile

  

You will receive an email inviting you to activate your profile. Click Set password and login, to set a password and gain access. If you don't see this email, or it gets caught in your spam/junk inbox, then you can visit https://app.neo1.com/forgot_password to request and set your password. This will trigger an email for your to action. 





Once you set the password, please login and validate/complete your profile, making sure important information such as your First name, Last name, DOB, Home address, Mobile number are completed, correct, and match what is shown on your official travel documentation (passport etc..). 


1.  From the dashboard, navigate to your profile and review your profile information by selecting either the profile circle in the top right-hand side or the Edit profile button highlighted in green below. 


 

 

2.  Once selected you can navigate directly to all elements of your profile as needed by simply selecting the profile sub menu. 



 

Sequentially check the details appearing under each sub menu. 

  • Profile information (Your First Name/ Last Name and DOB must be as they appear on your official travel documents)
  • Address (Optional)
  • Travel documentation (Optional)
  • Loyalty programs (Optional)
  • Payment methods (pre-assigned to you)



Step 2 - Book your trip

  

 

Once your profile is reviewed and complete, you are ready to book your trip.  


From the dashboard select the Travel menu option on the right-hand side or select Book trip (highlighted in green below). 

 


 

  1. Our travel menu option takes you to our booking engine. 
  2. Before booking, please reference your business's T&E policy. Typical policies indicate:
    • Please book the lowest logical yet flexible travel options.
    • Any exceptions to extend the travel duration due to personal situations will be managed by expectation please contact your business for guidelines.
  3. Within the Flight/Train search window, enter the from and to the destination as well as departure and arrival times needed to fulfill your trip purpose.



4. Select the most reasonable options presented on the results page, and follow the booking journey through to completion. 



 

Prior to selecting Book, a summary of your trip components is presented, you can Book, Hold, Save and Share this trip. 


Note: prices may be subject to change if you hold your booking. Once you select Book, follow the check-out flow and make specific note of the booking terms and conditions. Your assigned payment method will be automatically used for payment of this trip. No additional payment methods are needed.

 

 

 

Notes

  • Please review the business's T&E policy before booking.


Step 3 - Booking details

  

Look out for your travel confirmation email. If you do not obtain a copy of your trip details within 24 hours of booking, please contact AMEX GBT:


Phone number: +44-(0)20 3788 4019 (option 2)

Email address: Gb.travel@amexgbt.com 


Upon receipt of your confirmation, please review and make note of key information such as:

  • Time, Dates, and Location


 Go to app.neo1.com if at any time you wish to access the details of your booked trips.