Audience: Neo1 Users


Purpose

To be assisted by an expert travel counsellor and to make an offline booking, complex trip booking (multiple city/stops/different return legs) and for support when on trip please call our dedicated GBT Travel Counsellors. They are available 24x7.



Overview


Agent assisted booking for US customers

Assistance for modifying a trip, cancelling a trip or make a new booking


Phone number: +1-669-272-1301 

  • press option 2 to modify or cancel an existing online booking, 
  • press option 3 to make a new booking or for other travel assistance


Whatsapp message: +1-646-553-1753 

  • Send a Whatsapp message to the team and an agent will respond


Live chat: If you have downloaded the AmexGBT mobile app, you will be able to start a live chat with the AmexGBT travel team.



Agent assisted bookings for UK customers 

Assistance for modifying a trip, cancelling a trip or make a new booking


Phone number: +44-(0)20 3788 4019 

  • press option 2 to modify or cancel an existing online booking, 
  • press option 3 to make a new booking or for other travel assistance


Email address: Gb.travel@amexgbt.com 


Live chat: If you have downloaded the AmexGBT mobile app, you will be able to start a live chat with the AmexGBT travel team.



Online support or navigational questions 

For any online support or navigational questions using neo1 (available Monday to Friday)


Email: help@neo1.com