First, ensure your travel profile is up to date - How to review and edit your travel profile


Step 1 - To begin a new trip booking from Neo1, start by logging into Neo1, select the Travel tab (left-menu)

Step 2 - click on Book. This will take you to the Neo online booking tool. 

Step 3 - Choose your Travel Type (Hotel) and search parameters (Location or Hotel name and the check-in and check-out date)

Step 4 – Select a hotel. (Under the rate you can see what type of rate this is)

Hotel results will be shown as cards on the left side of the screen, and a map of results on the right.

You can search by scrolling on the list of properties, or by moving the map. A map search will allow you to zoom into any area and research properties by clicking on Search Here.

On the top of the page you can use different filters. (Stars, specific Hotel Name, Hotel Chain and Amenities)

Once you have selected a property, the map view is replaced by the hotel information card. This includes details on the chosen rate (Neo will search multiple content sources and propose the cheapest available rate) and amenities available.

Step 5 –

Click on View hotel to See all available rooms and the Rate Details which will include the flexibility and cancellation policy and payment policy (Pre-paid/deposit rates - you will be charged at time of booking or Guarantee/Pay at the property rate - payment card will be used to guarantee the rate, however travelers will need to settle the bill at the hotel at time of check-in/out.

Step 6 – Click on Select next to the rate you want to add to your itinerary. You can filter by ‘In policy only’, ‘Breakfast included’ and ‘Free cancellation’ 

Step 7 -  You will be taken to the Trip Itinerary page where you can book the hotel or add another segment such as flights, car rental and/or a train segment.

Here you can check the Rate Details again. You can return to the hotel search to change your selection by clicking on Change Hotel. 


Once you have completed your itinerary, you can click on the green Book button to complete a checkout of all travel segments in one action. You will be shown a series of screens which will depend on the travel segments you have included, displaying the cancellation policy for each to ensure you have accepted the terms of sale.


Step 8 - After you accepted all the supplier terms and policies, click on Book to make the final booking. You will receive an itinerary for all segments within 30 minutes of booking directly from American Express Global Business Travel. This itinerary will include a number to call for any on-trip support or changes/modifications to online booked trips.